Frequently Asked Questions

The meal portion of the plan provides credits for prepaid meals at The Dining Hall. When using meals at the caf you can eat them in any combination of the all-you-care-to-eat breakfast, brunch, lunch or dinner. The only restriction on board meals is that you are allowed only one breakfast, one lunch and one dinner per day. The meal plan can be used only by the valid cardholder. If the student wishes to treat a friend, he/she must use dollars from their flex account. On the 21, 14 or 10 meals per week plan, the meals are reset each week on Monday morning for a new set of meals for the upcoming Monday through Sunday period. If you do not use all of your 21, 14 or 10 meals within the week they will not roll over to the next week. There are no refunds on the unused meals.

Meal plans are non-refundable unless you withdraw from the university and request a refund in writing to Sodexo. The refund will be issued only for the semester from which you withdraw. There will be no refunds for previous semesters; however, any unused flex dollars will remain available for the academic year.

Students can make changes to the plan through the last day to register for the semester as determined by the academic calendar. Once this decision is made you will be using this plan throughout the semester. Your next option to change will be the following semester.

Fill out the Meal Plan Selection Form located here: /en-us/meal-plan/mp-selection Just remember all changes must be made by the last day to register for classes.

As a first time student you will be issued a JSU ID card during your orientation visit. If you are not attending an orientation, you can acquire your card from the ID office located on the second floor of the Theron Montgomery Building after you have registered for classes. If you are a returning student, you will use the same ID year after year throughout your JSU attendance. Your meal plan and flex dollars will be accessed with this ID card.

You should report your card as "lost" immediately to the ID office. The lost card will be invalidated.

JaxCash is a fee issued by the university that can be used at Sodexo dining locations. It is not reloadable because it is a fee.

Flex Dollars are voluntarily purchased and can be used at Sodexo dining locations. Flex dollars are reloadable. You can purchase additional Flex Dollars online or through your MyJaxState portal.

There are two ways you can check your Flex Dollars balance:

• · Flex and JaxCash account balances are printed at the bottom of each sales receipt.
• YouYou can check your balance at any time on your MyJaxState account. Here is a link to view your dashboard:https://secure.touchnet.net/C20901_oneweb/Account/Dashboard

Flex Dollars running low? No problem! Purchase additional Flex Dollars here.